My mother-in-law passed away and she has policies on each of her granchildren. Each time I have called I have had to wait 45 minutes or more.
Last night after waiting over 45 minutes, I was told that they could not speak to me without the original Death Certificate. I told them the original was mailed in on March 16, 2015, referencing all of the policies she had with them. I was told that wasn't sufficient, I had to mail in another one referencing the two policies I was calling about. I was told by a prior person I spoke with that all I needed to do was call and reference the one policy and they could see the Death Certificate.
My brother-in-law is not interest in keeping up the policies for his two children, so I was calling them to tell them that they needed to be cancelled. Told them I was the Executrix. Still said they cannot speak to me, as they needed copies of their birth certificates. I don't think anyone at that company know what they are talking about, as I get a different story everytime I call.
Needless to say, I was quite frustrated and said a few choice words which were not nice at all.
Review about: Globe Life Insurance Life Insurance.
Reason of review: Poor customer service.