Dad died 8/2014 while my mother was on a respirator and unable to communicate. Because somehow the beneficiary was not entered correctly the beneficiary became his estate, which meant, I assume , it would all go to my Mom.
I wish it was that easy, I had to get her to sign a POA while hooked up to a bunch of machines and send that in.
Then i got a letter stating I did not send in requested documents. I was never asked for any documentation, never the less I did send in DC and obit, it is now Oct/2014
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Pay the claim, make check payable to Patricia Gordon.
I didn't like: Any of it.