Rating: 2 Stars Clear all filters (18 of 226 reviews match)
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2.3
Details
I requested a check for. I had requested a check for a loan on my policy the policy number I have is when I had term life insurance this is on my whole life.
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1 comment
GlobeLife
#1769608

We apologize the check you requested hasn't been delivered in a timely manner. Providing our customers with excellent service is a top priority for Globe Life and we apologize that we haven't provided that to you.

If you still haven't received your check, please send us your name, policy number, the reason for your inquiry, phone number and the best time to contact you to CS@globelifeins.com.

Due to privacy issues please don't reply to this public site with your policy and personal information. We'll have a representative contact you after looking into why there's been a delay in delivering your check.

Review
#1693219 Review #1693219 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Reason of review
Problems with payment
Loss
$1014
Preferred solution
Deliver product or service ordered

Globe Life Insurance in Atlanta, Georgia - Pissed mother

1.8
Details
I tried several times through mail to get my kids name rigjt on the policy They got my daughters name correct the second time But my sons name after 3 mail in and 2 phone calls is still not right NyQuan I spelled it out each time over rhe phone with capital Q I wrote it several times like this (NyQuan) one name But I still see Ny Quan in the policy I refuse to pay until the name is correct3
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1 comment
GlobeLife
#1759653

Please accept our sincere apology for this spelling problem with your son's name. Please send us an email with your name, your son's name, policy #, the reason for your dissatisfaction, phone # and the best time to contact you to CS@globelifeins.com. We will have a supervisor contact you if they there any questions regarding your request.

Review
#1674489 Review #1674489 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
2.0
Details
Tried 4 different phone numbers for Globe Life. All said call can't go through. Through this website, got call to go through but it says unable to help you, call back during normal business hours, which it currently is. Why so difficult to reach a customer service...
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1 comment
GlobeLife
#1757274

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1668113 Review #1668113 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Poor customer service
Preferred solution
Someone to contact me
2.0
Details
why aint you all answering your phone i have been trying for over an hour
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1 comment
GlobeLife
#1757284

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1667573 Review #1667573 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Poor customer service

Globe Life Insurance in Glenview, Illinois - Policies

1.8
Details
I have six (6) policies three(3) for each of my two grandsons. Two of my grandson’s policies had the wrong birthdates. The other was correct. I had to get their birth certificates and send them to Globe. Still waiting to hear they have been corrected and copies sent to me. Their mistake and I have to correct it. 6/22/19
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Review
#1570737 Review #1570737 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Reason of review
Wrong birthdate
Preferred solution
Change to correct birthdates

Globe Life Insurance in Atlanta, Georgia - Bad deal

2.0
Details
I have paid for an insurance policy for my daughter for YEARS. I then get a notice that my yearly rate was increasing to $95.00 per month. Then in December the premium rate sky rockets to $150.00 because of cash value which I never knew about. I called and tried to ecplain that I couldnt afford the premium increase and was told " that is the kind of policy it is." So I lost coverage for my daughter and the replacement policy premium is high. VERY BAD BUSINESS TO CUSTOMERS and they don't care. They wouldn't work with me so I could keep the policy I have paid for many years.
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Review
#1569342 Review #1569342 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Cons
  • Poor company work ethics to customers
Reason of review
Poor customer service
Loss
$10
Preferred solution
Work with me to keep my policy.

Globe Life Insurance in District 1, Maryland - Not getting it right

2.0
Details
Called Globe Life to check on the on the insurance to see how much more it would be for my insurance to increase because i had gotten a better quote. They was charged more money and no benefits. So o cancel the insurances. Still have not received the check its been 2 month when i call am told they will look into it. Just cant seem to get it right
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Review
#1568785 Review #1568785 is a subjective opinion of poster.
Service
Globe Life Insurance Family Life Insurance
Reason of review
Poor customer service
Preferred solution
Full refund

Globe Life Insurance in Hoffman, New Jersey - Credit card got stolen

2.0
Details
My wallet got stolen in Feb, 2019 so called to give new cc # Globe updated, but did not put back in auto pay so I had no Life Ins since Mar. I called to ask why rep didn't put back in auto. Really didn't have a good reason. So if I would have crocked I would have been out of luck!
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Review
#1568496 Review #1568496 is a subjective opinion of poster.

Globe Life Insurance - They changed my address

1.5
Details
For 2 months they had my invoice going to another address without my permission wouldn't tell me the address that it was changed to identity fraud is real don't feel confident with them anymore!
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Review
#1559212 Review #1559212 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance

Contact Globe Life Insurance Customer Service

Mailing Address:
Globe Life And Accident Insurance Company
3700 S. Stonebridge Dr.
Mckinney, Texas 75070-5934
United States
Phone:
(972) 540-6542
All Globe Life Insurance Contacts

Globe Life Insurance Products and Services Reviews

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Globe Life Insurance in Virginia Beach, Virginia - Horrible Company Ethics are poor

1.5
Details
Had two bills come to me in the month of April by mail. One was for a month and the other was for two months. I emailed them since I held on phone for 15 min and hung up finally. I never received a response via email. I called and after holding for another 12 minutes talked to a live person and she told me my bill doubled because my bank did not draft. Very weird since my bank has never ever done this before. Didn't believe them, but no big deal, stuff happens. I went online to pay the double bill and lo and behold now I cannot pay two months. Only option is 3 months. I made the decision to leave because I have life insurance through my work and this was just a supplement. I also am not crazy that their rates go up monthly and the continuous mail to add in children and grand children. F-em. I am done
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Review
#1507879 Review #1507879 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Cons
  • Poor company work ethics to customers