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I need to talk to a live person. But it is what it is and my next step will be to cancel because you can’t talk to someone. The prompts just keep repeating or even starting over.
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1 comment
GlobeLife
#1768666

We apologize the service you received hasn't been completed in a timely manner. Providing our customers with excellent service is a top priority for Globe Life and we apologize that we didn't deliver the service you deserve and expect.

If your issue is still unresolved please send us your name, policy number, the reason for your inquiry, phone number and the best time to contact you to CS@globelifeins.com.

We'll have a representative contact you. We apologize for the inconvenience this has caused you.

Review
#1690300 Review #1690300 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Reason of review
Bad quality
Preferred solution
Change phone prompts

Globe Life Insurance in Meadville, Pennsylvania - Since 1996

1.3
Details
Since 1996, I've never had an issue with this company, however I had never increased my Kids policies or made a claim against one of them. A week ago I decided that I would go ahead and increase both of my kids policies that I have always paid faithfully. From the beginning Globe Life has known of my one childs health condition. and always allowed a policy for that child. When I tried to increase this child's policy from ten thousand to fifteen thousand, apparently Globe life had an issue with my child's health. Yes "health" that they always said Health is not an issue. A girl from Globe life called me a few days ago asking me questions about my son's health, At times during the conversation I could barely hear what she was saying. I told her nothing has changed to my knowledge and it has not. That was the last I heard from Globe life. Today I noticed they took out the payment for the increased policy for my 2nd child but not for my 1st child. So I go online and I see that increase in policy is a go for my 2nd child but for my 1st child/son the increase was not put through and I was only charged the usual about for that policy. No email No phone call to tell me WHY Globe Life has an Issue after many years of knowing of my sons condition that has not changed do they feel the need to deny increase in coverage? My children are grown and I have never missed a a payment. If health is not an issue then why is Globe life not honoring my request to increase coverage? It's been years since I opened the policies so it was time. Does this story sounds suspicious.
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1 comment
GlobeLife
#1766360

Please accept our sincere apology for this communication problem regarding your children's policies. Customer satisfaction is a top priority and if we've failed to do this we are very sorry.

We'd like to further investigate this issue but need more information.

Please send us an email with your name, your children's name, policy number(s), phone # and the best time to contact you at CS@globelifeins.com. We will have a supervisor contact you to help get you the answers you need.

Review
#1686842 Review #1686842 is a subjective opinion of poster.
1.0
Details
If I can give 0 stars to Globe Life I would. Months have passed and I keep getting the run around. I have to reliving my loved one passing over and over when I call them about my claim. I hate this company and regret choosing them. These people have no soul, they are...
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1 comment
GlobeLife
#1759644

We're very sorry for the loss of your loved one and send our sincere condolences to you and your family. We'd like to investigate your loved one's death claim further but need you to please email us your name, your loved one's name, the policy #, the reason for your inquiry, your phone number and the best time to call you to CS@globelifeins.com.

We will have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and your family.

Review
#1674951 Review #1674951 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
1.0
Details
Tried all phone # provided , all customer service , got dead air !
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1 comment
GlobeLife
#1757277

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1667785 Review #1667785 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Poor customer service
Preferred solution
Cancel my four policy

Globe Life Insurance - About my policy

1.0
Details
They are taking money out of someone else's account Angry Angry
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Review
#1667622 Review #1667622 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Reason of review
Problems with payment
Loss
$100
Preferred solution
I need to speak to someone at Globe Life I have been trying to call

Globe Life Insurance in Ellenwood, Georgia - Reoccuring payments

1.3
Details
Very poor service reoccuring payments on someone else's debit card *** Angry Angry
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Review
#1667492 Review #1667492 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

STOP SENDING ME INFORMATION/ JUNK MAIL FROM GLOBE LIFE INSURANCE COMPANY!

1.0
Details
I HAVE CALLED, WRITTEN, BUT YET THE JUNK MAIL FROM GLOBE LIFE INSURANCE KEEPS COMING TO MY HOUSE! I WANT IT TO STOP AND I JUST DON'T KNOW HOW TO STOP IT! TO I NEED TO FILE A FORMAL COMPLAINT? STOP WITH THE JUNK MAIL GLOBE LIFE!
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Review
#1667331 Review #1667331 is a subjective opinion of poster.

Globe Life Insurance - Endless Spam Emails

1.1
Details
On a daily basis I get 4 to 5 spam emails from Globe Life.
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Review
#1650173 Review #1650173 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Cons
  • Deception
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • lousy life insurance
  • Life Insurance Scam

Globe Life Insurance in Cape Coral, Florida - On line service customers sucks

1.0
Details
yes your customer service sucks. trying make a change for payment options on our grand kids policies.. please call 239 540-0574 today
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Review
#1634197 Review #1634197 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Poor customer service

Contact Globe Life Insurance Customer Service

Mailing Address:
Globe Life And Accident Insurance Company
3700 S. Stonebridge Dr.
Mckinney, Texas 75070-5934
United States
Phone:
(972) 540-6542
All Globe Life Insurance Contacts

Globe Life Insurance Products and Services Reviews

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Globe Life Insurance in Hollywood, Florida - I WANT TO CANCEL MY LIFE INSURANCE POLICY TODAY....I DO NOT WANT TO KEEP THIS POLICY BECAUSE I CAN NOT SPEAK WHIT A REP.. I WANT TO CANCEL TODAY 8/10 2019

1.0
Details
POOR REVIEW ON YOUR SERVICE
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Review
#1617627 Review #1617627 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution