Globe Life Insurance
Globe Life Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Globe Life Insurance has a 2.1 star rating from 119 reviews, 40% would recommend, and a 73% unfavorable / 19% positive rating split; consumers report medium price level and widespread dissatisfaction with customer service and location.
Key Takeaways for Future Customers
- Read all policy paperwork before buying; Globe Life Insurance reviews warn to review documents.
- Expect delays contacting customer service and problems with online account or email changes.
- Many request refunds or claim payment assistance.
Negative Feedback / Risk Areas
- Poor communication within company and long hold times.
- Billing after cancellation and refund delays.
- Difficulty getting claim payouts, policy cash outs, or account updates.
Positive Feedback
Some reviewers note helpful individual customer service reps and the company’s medium pricing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Globe Life Insurance has a 2.1 star rating from 119 reviews, 40% would recommend, and a 73% unfavorable / 19% positive rating split; consumers report medium price level and widespread dissatisfaction with customer service and location.
Key Takeaways for Future Customers
- Read all policy paperwork before buying; Globe Life Insurance reviews warn to review documents.
- Expect delays contacting customer service and problems with online account or email changes.
- Many request refunds or claim payment assistance.
Negative Feedback / Risk Areas
- Poor communication within company and long hold times.
- Billing after cancellation and refund delays.
- Difficulty getting claim payouts, policy cash outs, or account updates.
Positive Feedback
Some reviewers note helpful individual customer service reps and the company’s medium pricing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot get my email changed,
- - Request to change email on the site; old: donmoore1970@***.com, new: mooredon490@***.com.
- - Payment cannot be made until the issue is resolved.
I need my email address changed on the website. I cannot use my old email address any longer.
My old email address id donmoore1970@***.com.
My new email address is mooredon490@***.com. I cannot pay my bill until this issue is resolved.
Thank you,
Don Moore
User's recommendation: Just simply do not buy life insurance from Globe Life!
Globe Life Insurance - Cannot find the mailing address to send my payment
i lost my payment slip and i do not have the mailing address to send the payment and there are so many different locations to send the payments and they want everyone to send payments online. Not everyone has the knowledge to make payments on line nor does everyone have the confidence to put their banking information online.
Having been hacked in the past, i do not feel secure putting my banking information online and i prefer mailing my bills out.
I need a mailing address for sending this payment. Just add a mailing address for sending payments and make life much easier for everyone that's all I need
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCash in life insurance policy
- - Trying to cash out a life insurance policy after sending documents.
- - Progress stalled since October; no forms received after calls.
I'm in closing the documents that I have filled out, signed, and sent in, trying to get my life insurance policy cashed out. I have been trying to do this since October of last year.
This is ridiculous. I have called and called and called. I have been told they would mail me forms for me to mail back in and still have not gotten those either. I have been very patient, but this is ridiculous.
I want my life insurance policy cash out. I do not know where I need to go from here to get this done, but I am at my wit's end. I am in closing the documents that I have filled out, signed, and sent in multiple times. Sincerely, Brenda Stewart.
PS. For some reason, it won't let me upload my documents to send.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCHANGING MY EMAIL SO I CAN SIGN IN TO MY ACCOUNT
- - Old donmoore1970@***.com was stolen; new mooredon490@***.com is provided.
- - Please update my account to the new email.
No ideas on how to contact this company?
My email address has changed. Someone has stolen my old email address.
My old email address was donmoore1970@***.com. My new email address is mooredon490@***.com. Please change my email address.
I have tried every way to contact you! Thank you.
Preferred solution: Deliver product or service ordered
User's recommendation: I recommend not buying insurance with this company. They cannot even change your email address!! Disgusting!
Terrible company and terrible customer service
- - Policy canceled months ago, yet charges continued and refunds were denied.
- - They hung up when asked to speak to a supervisor.
Canceled this policy months ago and they continued to take money from my account. Called them again and they told me they couldnt refund for the amount that they took out since cancellation, even the amount that was taken from me that very same day.
Asked to speak to a supervisor and they hung up on me twice.
A friend of mine had this same insurance company for 10 years and when he went to cancel, they never sent him his amount that he had paid up.
This company has very poor customer service and they will find a way to squeeze blood from a turnip. Very Shady.
Definitely DO NOT put your trust or money into this company!
User's recommendation: Beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor service
- - Globe Life deducted monthly payments for 4 years.
- - After my daughter's death, they required multiple proofs and now require another doctor's form.
Company fixed the issue and I have been provided with apology.
Globe Life took money every month on time from my bank account for 4 years. When my daughter passed away, they told me to send in proof of over 5 different reports.
After 2 months, customer service told me to send in 2 proofs of death. I faxed those papers. Now they say they need another form from the doctor. I feel I should have been told the correct information from the start.
The reason people get insurance is to bury their loved ones. I could not give my daughter a proper funeral because of miscommunication by Globe Life.
- Low premium
- Missed information and bad customer service
Preferred solution: Full refund
User's recommendation: Review all paperwork regarding your insurance policy, before paying this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: After death of my daughter, almost impossible to get someone to answer
- - Policy held 4 years; claim issues after daughter's death.
- - They required 10+ documents and offered little help.
- - Two months later, still no contact.
Company fixed the issue and I have been provided with apology. Other information
I've had a policy for 4 years. After my daughter's passing, Globe Life made it impossible to collect.
They asked for at least 10 different pieces of paperwork. It was impossible to get help in my ordeal. Now, two months later, I still can't get in touch with these people.
They're a very poor company. Don't trust them.
- No pros
- Impossible to settle life insurance
Preferred solution: Full refund
User's recommendation: No good company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsurance plan
So, I talked to a salesman a couple of months ago. I just wanted a quote, but I spoke about my wife and he just signed me up for a bill before we could call again. So, please drop this plan.
- Getting set up with bill when not order ever compleated
Preferred solution: canceled
User's recommendation: if done right not like i was forst to do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone Call Not Answered
- - Since July 1, 2024, I have tried to remove a phone number from my Liberty National Life Insurance policy, but calls go unanswered.
Have been calling since July 1, 2024 at various times to Liberty National Life Insurance, to get a phone number removed from policy, if it is on policy, but Liberty National Life Insurance has never ever answered the phone. This action is not the way any company should treat it's customer(s). ONLY reply to this message by email.
Preferred solution: Have been calling since July 1, 2024 at various times to Liberty National Life Insurance, to get a phone number removed from policy, if it is on policy, but Liberty National Life Insurance has never ever answered the phone.
Brenda, we sincerely apologize about this unacceptable situation and would like to investigate and resolve this address and policy issue as soon as possible. We invite you to email us your policy number, the reason for your dissatisfaction, your name, the full name on the policy and your contact information to LNService@***.Life. We're sorry for the inconvenience this has caused you and look forward to hearing back from you soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer?????
- - Customer has been calling Liberty National Life Insurance since July 1, 2024 to remove a phone number from their policy; no calls answered.
Have been calling since July 1, 2024 at various times to Liberty National Life Insurance, to get a phone number removed from policy, if it is on policy, but Liberty National Life Insurance has never ever answered the phone. This action is not the way any company should treat it's customer(s). ONLY reply to this message by email.
Brenda, we sincerely apologize about this unacceptable situation and would like to investigate and resolve this address and policy issue as soon as possible. We invite you to email us your policy number, the reason for your dissatisfaction, your name, the full name on the policy and your contact information to LNService@***.Life. We're sorry for the inconvenience this has caused you and look forward to hearing back from you soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenial letter
They denied my sick dad and I told them exactly what was wrong and he answered the basic question this company sucks
Alexsa, we apologize that our Globe Life coverage didn't meet your dad's expectations. Our top priority is providing various types of affordable financial coverage to our customers and we're sorry we were not able to provide that for you.
If you still have questions regarding our coverage, please email us at CSPOLICYSERVICES@***.life with a phone number and the best time to contact you. We'll have a representative reach out to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolute terrible customer service
- - Tried to log in, call, and email the company without a response.
- - Spent over 10 minutes waiting on the phone with no assistance.
I have tried to log in, call and message this company to no avail. They do not answer.
I sat over 10 minutes this afternoon on the phone waiting for a customer service to pick up I have emailed them like I said and nothing. Absolute waste of time!
User's recommendation: Go with another company
Matthew, we are very sorry to learn of your experience and take claims of this nature very seriously. We invite you to email us this review and any other relevant details needed to further investigate your situation to CSPOLICYSERVICES@***.life.
You can also call our Customer Service number at 1-800-742-****. We look forward to hearing back from you soon and apologize for the inconvenience this has caused you.
Sugar Land, Texas
Can't log in
No help in solving my problem
Phone number he gives didn't work
One was wrong number and the other no one answer
I always pay my policy online. No problems doing this for several years until recently..
Now I keep getting the message that a code has been sent to my email, problem is when I put the code in I'm told that it's the wrong code??? I request another one and same thing?? Then it locks me out for 30 minutes.
So I try again to no avail!!! What are they doing at eServiceCenter??
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPREMIUM PAYMENT
What's up with your phones, guys? I can't get through.
I need someone to call me at 303-807-**** so I can make a payment.
Fred Dunsing.
Fred, our Globe Life phone centers were experiencing technical difficulties due to the nation wide outage on Thursday and Friday of last week and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-**** and we'll be happy to assist you.
Jackson, Mississippi
I been experiencing horrible service lately. I haven't been getting anyone on the phone.
No one answer the phone now. It always the automated machine saying they can not transfer your calls. The service has been awlful!!!
Our Globe Life phone centers were experiencing technical difficulties due to the nation wide outage on Thursday and Friday of last week and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-**** and we'll be happy to assist you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Received terrible customer service on numerous occasions
- - Rude and miserable rep Shirley.
- - She seems unwilling to help.
- - She is condescending.
- - Reviewer says she should quit if she won't assist customers.
Company fixed the issue and I have been provided with apology. The supervisor of the customer service team reached out and personally apologized as well as let me know the service agent is being put through training to correct what happened for future calls. Appreciate the call.
Every time I call and get her as a customer service agent, she always sounds like she doesn't want to help or calling is a super inconvenience.
She is also very condescending. If she does not want to assist customers, make her quit.
Johnsie, we apologize your experience with Globe Life hasn't met your expectations or ours. The experience you described is completely unacceptable and not consistent with the way we do business.
We invite you to send us your name, the reason for your dissatisfaction (this review), the representative's full name that you interacted with, your phone number, and the best time to contact you to Globewebmgmt@***.life so we can look further into this unacceptable situation and make sure this is resolved as soon as possible. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.
About
, , , ,
Since 1951, Globe Life has grown in financial strength and reputation providing life insurance coverage to over 4 million policyholders nationwide. With over $72 billion of insurance in force, Globe Life is committed to providing affordable life insurance protection to people all across the country, and is consistently rated A+ Superior by A.M. Best Company and A+ by the Better Business Bureau.
Globe Life Insurance is ranked 158 out of 2421 in Insurance category
USA
Brands Related to Globe Life Insurance
American Income Life
“Texas number is not working and customer service you can't get thru what is going on I am just trying to...“
Arias Agencies
“The customer service orientation is high at all levels of the company. In my case, it was an agent named...“
Lloyd Agencies
“I paid 2533.68 that they say is just theirs for the service they provided. All they provided was taking...“
United American Insurance...
“Only clicked on verify issue with UA ins not this site very sneaky way to get you now you want $20 to...“
Companies Similar to Globe Life Insurance
Mutual Of Omaha
“No one is there to take my call. I want my funds returned to my account immediately. I never requested a...“
Choice Mutual
Protective Life Corporati...
“4 weeks Im waiting for funds to be processed. Spoke with 8 different reps. None could help. Designed to...“
New York Life Insurance
“I have a sr life insurance policy with your company. Contract number A923****, I got this a few years...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Christal, we're very sorry for the loss of your daughter and we send our sincere condolences to you and your family. We'd like to investigate her death claim further but need you to please email us your name, your daughter's name, the policy number, the reason for your inquiry, your phone number, and the best time to call you to claims@***.life.
We'll have a supervisor contact you as soon as we've investigated this claim issue.
We apologize for the inconvenience this has caused you and look forward to hearing back from you soon. God bless you and your family during this difficult time.