Most helpful review

WILL NOT PAY FOR DEATH BENEFITS

My wife died of a blood clot to the lungs without any notice or dection from her doctors. She was 56. We took out this Policy for $5000 on her in January 2014. She passed on Easter 2014 suddenly with no notice. I filed a claim 2 months later. They gave me a run...
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10 comments
#1796828

We're very sorry for the loss of your wife and we send our sincere condolences to you and your family. We'd like to investigate your wife's death claim further but need you to please email us your name, your wife's name, the policy number, your phone number and the best time to call you to feedback@globelifeins.com.

We will have a supervisor contact you as soon as we've investigated why this claim wasn't paid. We apologize for the inconvenience this has caused you and your family.

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ID
#575118 Review #575118 is a subjective opinion of poster.
Cons
  • Would not pay death claim
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Deliver product or service ordered

Bad customer service

Ive asked this company multiple times to stop mailing me packets for insurance. I never applied to that company. Ive asked over and over and they ignore my request and continue to bombard my mailbox with these thick envelopes that I never open.

User's recommendation: If they can’t listen to my request, imagine if I’m a paying customer.

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1 comment
#2234356

We apologize for this excessive mailing issue. Please send us your name and address to CS@globelifeins.com and indicate you want to be placed on our "Do Not Mail" list.

Since our mailings are prepared several months in advance you might continue to get Globe Life information for another 30 to 60 days. Again, we're very sorry for any inconvenience this has caused you.

ID
#3845709 Review #3845709 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Stop mailing stuff to my house I’m getting super upset

Employee stole my money

They lied n now I cant feed my kids dinner tonight and took everything I had out my bank account telling me they wouldnt draft til my payck bc I get paid monthly n my kids went with our dinner that night I have no family and had to go take loan out in my car plus bank charged me extra 27 for a stop payment on what they took from me

User's recommendation: Make sure u know they lie.

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1 comment
#2200010

We are sorry to learn of your experience and take claims of this nature very seriously. We invite you to please send us an email to Globewebmgmt@globe.life with your name, policy number, and the details in your review so that we can investigate this matter. We apologize for the inconvenience this has caused you and your family.

ID
#3693491 Review #3693491 is a subjective opinion of poster.
Location
Norman, Oklahoma
New Reviewer

Resolved: Need copy of policy

Update by user Jun 19, 2022

Company fixed the issue and I have been provided with apology.

Original review posted by user May 20, 2022
I have a Globe policy for $20000. I have been attempting to get a copy of this policy as my original was lost. I need to update the beneficiary and make other necessary changes. I have attempted to contact by phone, USPS and as of now, this is the only response I've received. I do not like being a complainer, but do wish phone numbers were provided for easy access. Thank you.g

User's recommendation: Get a phone number or address so you can access your policy for updates etc.

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1 comment
#2186186

Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m. – 6:30 p.m.

CST and are up and running and ready to serve you.

Please call us at 1-800-742-6787 and we'll be happy to assist you. You can also send us your policy and name details to CS@globelifeins.com and we'll have a representative contact you and assist you with your policy need.

Resolved
ID
#3593072 Review #3593072 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Resolved: I need a copy of my policy and to update info regarding phone number.

Update by user Jun 07, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Apr 29, 2022
I have been put on hold for extended periods and then disconnected. I just want to update my info, change beneficiaries and get a copy of my policy.
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1 comment
#2177105

Susan, we sincerely apologize that your experience with us was less than you expected or deserved. The experience you described is unacceptable and not consistent with the way we do business.

If this issue is still unresolved please send us an email to Globewebmgmt@globe.life with your name, the reason for your inquiry, your policy number, and the best time and number to contact you. We're very sorry for the inconvenience this has caused you and look forward to hearing back from you soon.

Resolved
ID
#3526851 Review #3526851 is a subjective opinion of poster.
Pros
  • Affordable
  • Up till now
Cons
  • Impossible to contact anyone
  • Poor customer service
Preferred solution
I NEED a copy of my policy and to update info.

I cant seem to get a hold of anyone

I called by mistake..i was calling about insurance company and thought you were them ...i want off and all information about me as well
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1 comment
#2160524

Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m. – 6:30 p.m.

CST and are up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

ID
#3447500 Review #3447500 is a subjective opinion of poster.
Location
Waynesville, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No response as of yet

Changing my life policy,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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1 comment
#2144650

Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you with this unresolved issue.

ID
#3392349 Review #3392349 is a subjective opinion of poster.
Location
Bacolod City, Western Visayas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Change life insurance policy

Not yet resolved,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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1 comment
#2143916

Please accept our sincere apology that your experience with Globe Life didn't meet your expectations. Please send us an email with your name, policy number, and details of your experience to globewebmgmt@globe.life. Thank you for reaching out to us and we look forward to hearing back from you soon.

ID
#3387923 Review #3387923 is a subjective opinion of poster.
Location
Bacolod City, Western Visayas
New Reviewer

I can't get threw to make s payment

I was trying to make a payment ,online, but it doesn't to let me What can I do about it What should I do about I do no what I did wrong because it not ask about my name and address or my policy number or nothing *** the gmail and password User's recommendation: I need...
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1 comment
#2130435

Charlene, we apologize for the inconvenience of this payment issue. Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m.

– 6:30 p.m. CST and are up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you. You can also send us an email to Globewebmgmt@globe.life with your name, policy information, and reason for your inquiry.

We'll have a representative call you to assist with your payment. We're sorry for the inconvenience this has caused you.

ID
#3321237 Review #3321237 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Make apaymet
New Reviewer

Yall stole money from my cerdit card im not even a customer need a call bck

Yes I haven't been a customer with y'all were in a while in months all of a sudden this morning at 10:30 or y'all take $20.88 off my card and for what I'm not even a customer with y'all I want my money put back on my card and I ain't trying to hear no well you got away I'm trying to wait cuz y'all ain't had no business taking it off in the first place

User's recommendation: Don't trust Globe life.

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1 comment
#2114971

Theodora, we're sorry to learn of your experience and take claims of this nature very seriously. We invite you to send us an email to Globewebmgmt@globe.life with more details including the name on the policy and the policy number so that we can investigate this matter.

You can also call us at 1-800-742-6787. We're sorry for the inconvenience this has caused you and look forward to hearing back from you soon.

ID
#3241249 Review #3241249 is a subjective opinion of poster.
Location
Brunswick, Georgia
Loss
$21
Preferred solution
Full refund
New Reviewer

Be taken off mailing list

I've asked to be taken off mailing list but still getting mail to buy a policy. TAKE MY OFF YOUR MAILING LIST.
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1 comment
#2114973

Michael, we apologize for this mailing issue. Please send us your name and address to Globewebmgmt@globe.life and indicate you want to be placed on our "Do Not Mail" list.

Since our mailings are prepared several months in advance you might continue to get Globe Life information for another 30 to 60 days. Again, we're very sorry for any inconvenience this has caused you and look forward to getting this resolved as soon as possible.

ID
#3238664 Review #3238664 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
To be removed off mailing list
New Reviewer

Billing

I would really like to talk to someone in customer service.I have multiple accounts I need information on.

User's recommendation: It's BS u can't talk to anyone.

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1 comment
#2103942

Sheila, we apologize that you weren't able to reach a representative in a timely manner. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

ID
#3144188 Review #3144188 is a subjective opinion of poster.
Location
Spirit Lake, Iowa
Preferred solution
Billing information
New Reviewer

Complaint against Globe life Insurance Company