Globe Life Insurance
Globe Life Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Globe Life Insurance has 2.1 star rating based on 185 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Globe Life Insurance to a friend or colleague.
- Rating Distribution
Pros: Way they lie when they say they value you as a customer, Up till now, Customer service.
Cons: Poor communication within company, Poor communication, Poor company work ethics to customers.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Globe Life Insurance has 2.1 star rating based on 185 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Globe Life Insurance to a friend or colleague.
- Rating Distribution
Pros: Way they lie when they say they value you as a customer, Up till now, Customer service.
Cons: Poor communication within company, Poor communication, Poor company work ethics to customers.Recent recommendations regarding this business are as follows: "Review all paperwork regarding your insurance policy, before paying this company", "No good company", "if done right not like i was forst to do", "I don’t recommend", "Go with another company".
Most users ask Globe Life Insurance for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Globe Life Insurance Reviews
"After death of my daughter, almost impossible to get someone to answer"
I've had a policy for 4 years. After my daughter's passing, Globe Life made it impossible to collect. They asked for at least 10 different pieces of paperwork....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poor service
Company fixed the issue and I have been provided with apology.
Globe Life took money every month on time from my bank account for 4 years. When my daughter passed away, they told me to send in proof of over 5 different reports.
After 2 months, customer service told me to send in 2 proofs of death. I faxed those papers. Now they say they need another form from the doctor. I feel I should have been told the correct information from the start.
The reason people get insurance is to bury their loved ones. I could not give my daughter a proper funeral because of miscommunication by Globe Life.
- Low premium
- Missed information and bad customer service
Preferred solution: Full refund
User's recommendation: Review all paperwork regarding your insurance policy, before paying this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: After death of my daughter, almost impossible to get someone to answer
Company fixed the issue and I have been provided with apology. Other information
I've had a policy for 4 years. After my daughter's passing, Globe Life made it impossible to collect.
They asked for at least 10 different pieces of paperwork. It was impossible to get help in my ordeal. Now, two months later, I still can't get in touch with these people.
They're a very poor company. Don't trust them.
- No pros
- Impossible to settle life insurance
Preferred solution: Full refund
User's recommendation: No good company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsurance plan
So, I talked to a salesman a couple of months ago. I just wanted a quote, but I spoke about my wife and he just signed me up for a bill before we could call again. So, please drop this plan.
- Getting set up with bill when not order ever compleated
Preferred solution: canceled
User's recommendation: if done right not like i was forst to do
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone Call Not Answered
Have been calling since July 1, 2024 at various times to Liberty National Life Insurance, to get a phone number removed from policy, if it is on policy, but Liberty National Life Insurance has never ever answered the phone. This action is not the way any company should treat it's customer(s). ONLY reply to this message by email.
Preferred solution: Have been calling since July 1, 2024 at various times to Liberty National Life Insurance, to get a phone number removed from policy, if it is on policy, but Liberty National Life Insurance has never ever answered the phone.
Brenda, we sincerely apologize about this unacceptable situation and would like to investigate and resolve this address and policy issue as soon as possible. We invite you to email us your policy number, the reason for your dissatisfaction, your name, the full name on the policy and your contact information to LNService@***.Life. We're sorry for the inconvenience this has caused you and look forward to hearing back from you soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer?????
Have been calling since July 1, 2024 at various times to Liberty National Life Insurance, to get a phone number removed from policy, if it is on policy, but Liberty National Life Insurance has never ever answered the phone. This action is not the way any company should treat it's customer(s). ONLY reply to this message by email.
Brenda, we sincerely apologize about this unacceptable situation and would like to investigate and resolve this address and policy issue as soon as possible. We invite you to email us your policy number, the reason for your dissatisfaction, your name, the full name on the policy and your contact information to LNService@***.Life. We're sorry for the inconvenience this has caused you and look forward to hearing back from you soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Denial letter
They denied my sick dad and I told them exactly what was wrong and he answered the basic question this company sucks
Alexsa, we apologize that our Globe Life coverage didn't meet your dad's expectations. Our top priority is providing various types of affordable financial coverage to our customers and we're sorry we were not able to provide that for you.
If you still have questions regarding our coverage, please email us at CSPOLICYSERVICES@***.life with a phone number and the best time to contact you. We'll have a representative reach out to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Homestead, Pennsylvania
Absolute terrible customer service
I have tried to log in, call and message this company to no avail. They do not answer.
I sat over 10 minutes this afternoon on the phone waiting for a customer service to pick up I have emailed them like I said and nothing. Absolute waste of time!
User's recommendation: Go with another company
Matthew, we are very sorry to learn of your experience and take claims of this nature very seriously. We invite you to email us this review and any other relevant details needed to further investigate your situation to CSPOLICYSERVICES@***.life.
You can also call our Customer Service number at 1-800-742-****. We look forward to hearing back from you soon and apologize for the inconvenience this has caused you.
Sugar Land, Texas
Can't log in
No help in solving my problem
Phone number he gives didn't work
One was wrong number and the other no one answer
I always pay my policy online. No problems doing this for several years until recently..
Now I keep getting the message that a code has been sent to my email, problem is when I put the code in I'm told that it's the wrong code??? I request another one and same thing?? Then it locks me out for 30 minutes.
So I try again to no avail!!! What are they doing at eServiceCenter??
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPREMIUM PAYMENT
What's up with your phones, guys? I can't get through.
I need someone to call me at 303-807-**** so I can make a payment.
Fred Dunsing.
Fred, our Globe Life phone centers were experiencing technical difficulties due to the nation wide outage on Thursday and Friday of last week and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-**** and we'll be happy to assist you.
Jackson, Mississippi
I been experiencing horrible service lately. I haven't been getting anyone on the phone.
No one answer the phone now. It always the automated machine saying they can not transfer your calls. The service has been awlful!!!
Our Globe Life phone centers were experiencing technical difficulties due to the nation wide outage on Thursday and Friday of last week and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-**** and we'll be happy to assist you.
Tuscaloosa, Alabama
Upgrade info on auto voice give yourself an hour to get to live person.
I called number. if i pushed a number it was ignored and I was given choices again.
Tried every number. Said I could hold for next available representative. Wait time nine minutes. Waiting, waiting.
I called every number i could find same back to auto voice with same errors in auto voice assistant.
Every number auto voice with wait time of 9 minutes!
Finely got Chanel. Nice young lady.
While we're glad our representative was able to assist during the customer service call, we apologize that getting that help wasn't as efficient as you expect or deserve. We appreciate your review of Globe Life because listening to your feedback will allow us to improve the process of helping secure financial protection for our customers. Thank you for reaching out to us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
Resolved: Received terrible customer service on numerous occasions
Company fixed the issue and I have been provided with apology. The supervisor of the customer service team reached out and personally apologized as well as let me know the service agent is being put through training to correct what happened for future calls. Appreciate the call.
Every time I call and get her as a customer service agent, she always sounds like she doesn't want to help or calling is a super inconvenience.
She is also very condescending. If she does not want to assist customers, make her quit.
Johnsie, we apologize your experience with Globe Life hasn't met your expectations or ours. The experience you described is completely unacceptable and not consistent with the way we do business.
We invite you to send us your name, the reason for your dissatisfaction (this review), the representative's full name that you interacted with, your phone number, and the best time to contact you to Globewebmgmt@***.life so we can look further into this unacceptable situation and make sure this is resolved as soon as possible. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.
Acworth, Georgia
Cancelation!
Transfer to other company.
You did not provide me to transfer to whole life insurance!
I requested cancellation on July 10th on phone!
Instead of cancelation You charged me again on July 17 th!
If you DO Not cancel my policy I will let the media to know about you!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plainfield, Indiana
Can’t pay bill
I tried to log on to pay my bill but it will not allow me to ! Im sick of this Ive always been able to pay online and now it wont even load
User's recommendation: Get another insurance company
Same problem
Fort Lauderdale, Florida
I need my money back
I should not have to go through so much to get my money back they took my money off my card and I wasnt approved
User's recommendation: I don’t recommend
We sincerely apologize that your experience with us has been less than you expected, and we appreciate your feedback. If you still have an unresolved issue, please email us your name, policy number (if applicable), the reason for your dissatisfaction, and your contact information to CSPOLICYSERVICES@***.life. We're sorry for the inconvenience this has caused you and look forward to hearing back from you soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNasty customer service representative
I am unable to pay my bills because of a problem on their end with the two things that you have to do to get on* line. It is unbelievable the attitude of this woman when she was telling me what had happened or not happened on my account.
It had been put on auto withdrawal by someone and I was not aware of it. I spoke with someone last week to draw my payment out and she gave me three confirmation numbers, but only one showed up on my bank statement.
This person could not and would not help me with it and thank me for calling and hung up the phone. She needs to be fired.
- Rates
- Rude customer service representatives
Preferred solution: Apology
User's recommendation: Report these sorry employees and ask they hire people who know where their salaries come from.
Betty, we apologize your experience with Globe Life hasn't met your expectations or ours. The experience you described is unacceptable and not consistent with the way we do business.
We invite you to send us your name, the reason for your dissatisfaction (this review), the representatives name you interacted with, your phone number, and the best time to contact you to Globewebmgmt@***.life so we can look further into this unacceptable situation and make sure this is resolved as soon as possible. We're sorry for any inconvenience this caused, and we look forward to hearing back from you soon.
About
, , , ,
Since 1951, Globe Life has grown in financial strength and reputation providing life insurance coverage to over 4 million policyholders nationwide. With over $72 billion of insurance in force, Globe Life is committed to providing affordable life insurance protection to people all across the country, and is consistently rated A+ Superior by A.M. Best Company and A+ by the Better Business Bureau.
Globe Life Insurance is ranked 147 out of 2236 in Insurance category
USA
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Christal, we're very sorry for the loss of your daughter and we send our sincere condolences to you and your family. We'd like to investigate her death claim further but need you to please email us your name, your daughter's name, the policy number, the reason for your inquiry, your phone number, and the best time to call you to claims@***.life.
We'll have a supervisor contact you as soon as we've investigated this claim issue.
We apologize for the inconvenience this has caused you and look forward to hearing back from you soon. God bless you and your family during this difficult time.