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Globe Life Insurance - Terrible. Multiple errors on my account

1.0
Details
My grandfather passed away in April and I was trying to surrender the policy. I didn’t even know he had a policy out on me until he passed. My aunt sent the death certificate in and I kept checking in with them for about two months only to find out they misfiled the information. I called one time after work and spoke to a human that verified my info and transferred me somewhere else. I was on hold for over an hour. I tried emailing the company and it took a week just to get a response. I reached out via social media and they had a manager reach out to me. She was kind and apologetic and advised me that I received misinformation and the items would be fixed. When I finally got my surrender check they messed up my last name (it was hyphenated). The damn social media rep said they had it right. I sent screenshots of the paperwork I submitted with the right name and they didn’t apologize but would have the quality assurance manager follow up again. She advised me that they would FedEx my check. Again, my name is messed up on it and my bank rejected it. It has been almost four months since my grandfather passed and I am still waiting on my money. They also kept calling me during my work hours and I always missed the quality assurance rep’s call. I asked at least 3 times to reach me at a certain time and they disregarded the requests Maybe if the quality assurance rep and her team didn’t *** up so many times I wouldn’t be contacting them constantly about this issue. I told them that I should sue for emotional distress for the stress and anxiety they caused me and they blocked me on Twitter. They also blocked me on Facebook after I shared my frustrations with them. They need to take responsibility for their actions and stop blocking people that need help. I tried to be nice and patient Since I worked in customer service previously but what they did to me is unforgivable. My aunt and uncle also had trouble with them as well so I don’t know why the *** my grandfather used this company. Stay very far away. All I wanted is a check to pay for expenses my grandpa was taking care of for me so I can catch up on some overdue bills. I seriously hope they go out of business.
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Review
#1598989 Review #1598989 is a subjective opinion of poster.
Cons
  • Long hold times on phone
  • Long responses to email
  • Not paying attention to detail
Reason of review
Bad quality
Preferred solution
Unblock me on social media. Take criticism and do better. Put yourself in my shoes. How would you feel if there was misstep after misstep after doing everything the company asked.
Tags
  • lousy life insurance
  • Misprint
  • Blocked Account
  • Wrong Answers
  • Inability To Follow Directions
  • Response Time

Globe Life Insurance - Change address

5.0
Details
It was very fast by a customer service rep.
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Review
#1677413 Review #1677413 is a subjective opinion of poster.
Reason of review
Good customer service

Globe Life Insurance - i need to send a payment i lost the address

need address to mail payment
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1 comment
GlobeLife
#1760219

If you would like to find out more regarding your payment please go to: globelifeinsurance.com/contact and this will direct you several payment options as well as our Customer Service Center. Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m.

– 6:30 p.m.

CST and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1676423 Review #1676423 is a subjective opinion of poster.
1.0
Details
If I can give 0 stars to Globe Life I would. Months have passed and I keep getting the run around. I have to reliving my loved one passing over and over when I call them about my claim. I hate this company and regret choosing them. These people have no soul, they are...
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1 comment
GlobeLife
#1759644

We're very sorry for the loss of your loved one and send our sincere condolences to you and your family. We'd like to investigate your loved one's death claim further but need you to please email us your name, your loved one's name, the policy #, the reason for your inquiry, your phone number and the best time to call you to CS@globelifeins.com.

We will have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and your family.

Review
#1674951 Review #1674951 is a subjective opinion of poster.

Globe Life Insurance - Why have all these numbers to call and no one answers the phone.I am concerned because I have my great children enrolled with this company.for least ten years,

3.7
Details
I called and called last month for hours and hours and no one ever answered the phone. I sent the payment off with a note about this problem. It was so frustrating. What is the problem?
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1 comment
GlobeLife
#1759649

We're very sorry you were not able to get in touch with us. Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m.

– 6:30 p.m.

CST and are up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1674947 Review #1674947 is a subjective opinion of poster.

Globe Life Insurance in Atlanta, Georgia - Pissed mother

1.8
Details
I tried several times through mail to get my kids name rigjt on the policy They got my daughters name correct the second time But my sons name after 3 mail in and 2 phone calls is still not right NyQuan I spelled it out each time over rhe phone with capital Q I wrote it several times like this (NyQuan) one name But I still see Ny Quan in the policy I refuse to pay until the name is correct3
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1 comment
GlobeLife
#1759653

Please accept our sincere apology for this spelling problem with your son's name. Please send us an email with your name, your son's name, policy #, the reason for your dissatisfaction, phone # and the best time to contact you to CS@globelifeins.com. We will have a supervisor contact you if they there any questions regarding your request.

Review
#1674489 Review #1674489 is a subjective opinion of poster.
I didnt get to talk to anyone no answer need pay my bill today your phone was down all day
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1 comment
GlobeLife
#1757270

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1668202 Review #1668202 is a subjective opinion of poster.
Reason of review
Problems with payment
2.0
Details
Tried 4 different phone numbers for Globe Life. All said call can't go through. Through this website, got call to go through but it says unable to help you, call back during normal business hours, which it currently is. Why so difficult to reach a customer service...
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1 comment
GlobeLife
#1757274

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1668113 Review #1668113 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Someone to contact me
What going to happen my account will be do on the 3rd of October
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1 comment
GlobeLife
#1757275

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1667980 Review #1667980 is a subjective opinion of poster.
Reason of review
Can't contact nobody to make my account before 3rd of Octobet
Preferred solution
Maintain my certificate
I didnt get to talk to anyone no answer need pay my bill tofay
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1 comment
GlobeLife
#1757276

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1667802 Review #1667802 is a subjective opinion of poster.
Reason of review
Something wrong with phone can't make my payment at all the number I call for goble life
Tags
  • Keep All Receipts

Contact Globe Life Insurance Customer Service

Mailing Address:
Globe Life And Accident Insurance Company
3700 S. Stonebridge Dr.
Mckinney, Texas 75070-5934
United States
Phone:
(972) 540-6542
All Globe Life Insurance Contacts

Latest Question

Globe Life Insurance Questions
1.0
Details
Tried all phone # provided , all customer service , got dead air !
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1 comment
GlobeLife
#1757277

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Review
#1667785 Review #1667785 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Cancel my four policy