I would like to know why did my Group Term policy increase by 10.00 for this month? My policy number is 061024502. My contact number is 901-493-7557. Please have someone that can assist call me back as soon as possible.
Per my conversation
Global Life LEVELLE HAMER 972-540-6542(service)-901-398-1478-1024502-38116 acct #:061024502at 12:14 pm and spoke with Gerard and dad stated that he was calling about the premium for Patricia Adam DOB: 1.27.56. Dad stated that the Monthly amount is 59.25 * 3 = 177.75 and 3 month payments 188.29. Why is there a 10.00 increase. Gerard stated that he didn’t know why. We asked if he could find out. Gerard stated that the supervisor is looking into it. Dad asked the starting premium 59.25. Gerard stated that this a group term policy until 65 and dad will no longer have to make payments after 2.10.2021. Supervisor stated that it would be 3-5 business days before they could give an answer. Gerard stated that the payment would not be late until 30th of the month. We asked to speak with the supervisor that he was getting the information from and he stated that he was unable to give the supervisor name nor transfer us to the supervisor. Dad stated that he was trying to pay the monthly payment due to the 10.00 increase. We were transferred to the resolution team and l/msg.
Reason of review: Problems with payment.
Monetary Loss: $10.
Preferred solution: Let the company propose a solution.