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Globe Life Insurance in Atlanta, Georgia - Pissed mother

1.8
Details
I tried several times through mail to get my kids name rigjt on the policy They got my daughters name correct the second time But my sons name after 3 mail in and 2 phone calls is still not right NyQuan I spelled it out each time over rhe phone with capital Q I wrote it several times like this (NyQuan) one name But I still see Ny Quan in the policy I refuse to pay until the name is correct3
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1 comment
GlobeLife
#1759653

Please accept our sincere apology for this spelling problem with your son's name. Please send us an email with your name, your son's name, policy #, the reason for your dissatisfaction, phone # and the best time to contact you to CS@globelifeins.com. We will have a supervisor contact you if they there any questions regarding your request.

Review
#1674489 Review #1674489 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance

Globe Life Insurance in Ellenwood, Georgia - Reoccuring payments

1.3
Details
Very poor service reoccuring payments on someone else's debit card *** Angry Angry
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Review
#1667492 Review #1667492 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Globe Life Insurance in Milledgeville, Georgia - Change the info

5.0
Details
My two kids NyQuan Tharpe and Jermaia Warren both were misgendered My daugter was placed as a maan And my son as a woman His name is NyQuan not Ny Quan so his name NyQuan should be together Jermaia female NyQuan male When thise things oare correct on rhwy policy I will pay I want to makw sure there will be no problem with the insurance when needed Thank You! for your time and understanding Toni Warren
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Review
#1593948 Review #1593948 is a subjective opinion of poster.
Pros
  • Princing is very good2
Cons
  • Info was not right
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Globe Life Insurance in Atlanta, Georgia - Bad deal

2.0
Details
I have paid for an insurance policy for my daughter for YEARS. I then get a notice that my yearly rate was increasing to $95.00 per month. Then in December the premium rate sky rockets to $150.00 because of cash value which I never knew about. I called and tried to ecplain that I couldnt afford the premium increase and was told " that is the kind of policy it is." So I lost coverage for my daughter and the replacement policy premium is high. VERY BAD BUSINESS TO CUSTOMERS and they don't care. They wouldn't work with me so I could keep the policy I have paid for many years.
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Review
#1569342 Review #1569342 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Cons
  • Poor company work ethics to customers
Reason of review
Poor customer service
Loss
$10
Preferred solution
Work with me to keep my policy.

Globe Life Insurance in Stockbridge, Georgia - Lied of the cost. I signed up for $15.00 a month and received the monthly bill it was $21.00.

1.0
Details
Disputed the cost and tried to tell me that my doctor gave them a statement of my health but never could tell me what doctor and what was said. Then they brought up something about Omaha insurance which I had signed up for globe. Then I was told about the underwriter etc. Just lies and lost confidence and would never recommend this company to nobody.
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Review
#1568527 Review #1568527 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$80
Preferred solution
Full refund
Tags
  • Payment Issues
Testimonial

Globe Life Insurance in Atlanta, Georgia - Dissatisfied to Very Satisfied

5.0
Details
I was very happy with the assistance Globe Life provided after my first response of saying i was disappointed. They reacted immediately and im very satisfied with the results.
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Review
#1417391 Review #1417391 is a subjective opinion of poster.
Service
Globe Life Insurance Customer Care
Reason of review
Good customer service
Testimonial

Globe Life Insurance in Saint Marys, Georgia - No complaints. Super Friendly and Easy to work with.

5.0
Details
Great customer support and easy to work with! Professional and courteous. Definitely recommend for future planning possibilities.
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Review
#1399603 Review #1399603 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
Reason of review
Good customer service
Globe Life Insurance's reply to:

Globe Life Insurance in Atlanta, Georgia - Disappointed

Thank you for reaching out to Globe Life. One of our Customer Service supervisors has been trying to reach you to help you with your question and has been unable to do so. Please contact us at 1-800-654-5433 and we will be happy to assist you.
Review
#1395817 Review #1395817 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance

In the past i have paid on my nephew policy and somehow my sister may have forgotten to pay it or it was misplaced but for whatever reason i just wanted to change the address so he can be reinstated. I have other policies that already come to same address and didnt ask to change any other information but his mother has a policy that comes to said address as well.

Globe Life Insurance's reply to:

Globe Life Insurance in Stone Mountain, Georgia - Horrible customer service

Thank you for reaching out to Globe Life. One of our supervisors has contacted you to discuss your issue. If you should need any additional assistance, please reach out to her directly
Review
#1395261 Review #1395261 is a subjective opinion of poster.
Service
Globe Life Insurance Life Insurance
1.0
Details

Good Morning,

My name is Shaunda Houser (policy # 0019D7146) and I'm writing this email to address a very unpleasant interaction I had with one of your Globel Life representatives on Sunday November 4, 2019. Her name is Alethia and her direct extension is 469-680-5486. I spoke with Ms. Alethia on Thursday November 1, 2018 in regards to my current life insurance policies ( 3 different policies for me, my mom, and daughter. I also wanted to add an additional policy for my dad (Vinson Mcneal dob 01-1964 I want this policy cancelled whenever the policy is completed). I informed her that my mom was at work and that we would need to arrange a time that we could call her to verify she was giving me permission to make changes to her policy. Alethia informed me that she was available on Sunday November 5 between the hours of 9-5pm. I called Alethia on Sunday around 3:15pm. I introduced myself and proceeded to give her a brief summary of our previous conservation. I then said to her, I have a question, but before I could finish my sentence she replied in a very demeaning tone that she in NOT customer service and that I need to call back tomorrow. I immediately told her that her attitude was horrible and that I wanted to speak to a manager. Her response was "There's nothing wrong with my attitude and you have a good day", and hung up the phone. I am disgusted and very disappointed that Globe Life have someone of such character working for them. I say all of this to say, I held for 35 minutes this morning to cancel all four of my policies with your company. There's no way I will do business with a company with an employee that has absolutely no human respect. I'm sure this isn't the first time Alethia has been disrespectful to a customer, but if I have anything to do with it, it would definitely be her last. Though the first encounter wasn't as unpleasant with Alethia, please inform her when speaking with customers about health issues, it's Chronic and NOT Chronical when referring to diseases. I am registered nurse and it made her appear ignorant. I also will be sending this complaint to cooperate as well and hope this never happens to another customer.

Regards,

Shaunda Houser

404-668-9390

Contact Globe Life Insurance Customer Service

Mailing Address:
Globe Life And Accident Insurance Company
3700 S. Stonebridge Dr.
Mckinney, Texas 75070-5934
United States
Phone:
(972) 540-6542
All Globe Life Insurance Contacts

Globe Life Insurance Products and Services Reviews

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