Tomeika Goc
map-marker Palm Coast, Florida

To obtain information a payment on my policy

I was sent to the survey and didn’t get a chance to speak with anyone
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1 comment
GlobeLife

Thank you for reaching out to us! Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m.

– 6:30 p.m.

CST and are up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Anonymous
map-marker Atlanta, Georgia

Pissed mother

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I tried several times through mail to get my kids name rigjt on the policy They got my daughters name correct the second time But my sons name after 3 mail in and 2 phone calls is still not right NyQuan I spelled it out each time over rhe phone with capital Q I wrote it several times like this (NyQuan) one name But I still see Ny Quan in the policy I refuse to pay until the name is correct3
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1 comment
GlobeLife

Please accept our sincere apology for this spelling problem with your son's name. Please send us an email with your name, your son's name, policy #, the reason for your dissatisfaction, phone # and the best time to contact you to CS@globelifeins.com. We will have a supervisor contact you if they there any questions regarding your request.

Anonymous
map-marker San Bernardino, California

SCAM! DON'T GET LIFE INSURANCE THROUGH GLOBE LIFE!

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If I can give 0 stars to Globe Life I would. Months have passed and I keep getting the run around. I have to reliving my loved one passing over and over when I call them about my claim. I hate this company and regret choosing them. These people have no soul, they are evil and lairs. This company needs to be taken down.
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1 comment
GlobeLife

We're very sorry for the loss of your loved one and send our sincere condolences to you and your family. We'd like to investigate your loved one's death claim further but need you to please email us your name, your loved one's name, the policy #, the reason for your inquiry, your phone number and the best time to call you to CS@globelifeins.com.

We will have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and your family.

Anonymous
map-marker Baltimore, Maryland

Why have all these numbers to call and no one answers the phone.I am concerned because I have my great children enrolled with this company.for least ten years,

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I called and called last month for hours and hours and no one ever answered the phone. I sent the payment off with a note about this problem. It was so frustrating. What is the problem?
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1 comment
GlobeLife

We're very sorry you were not able to get in touch with us. Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m.

– 6:30 p.m.

CST and are up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Francessheppard

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Verified Reviewer
| map-marker Ellenwood, Georgia

Reoccuring payments

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Very poor service reoccuring payments on someone else's debit card *** Angry Angry
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Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

1 comment
Marlea Vtx

Would love to speak with you about your experience. Please contact me at your earliest convenience.

Anonymous
map-marker Batesville, Mississippi

Check not cleared bank dated 9/30/2019 for oct pay/

what happened to payment for Oct 2019. Mailed Oct 1,2019
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1 comment
GlobeLife

Please accept our sincere apology for this payment issue. Customer satisfaction is a top priority for Globe Life and if we've failed in this area we are very sorry.

If this issue is still unresolved please send us an email with your name, the reason for your inquiry, policy number, phone number and the best time to contact you at CS@globelifeins.com.

We will have a supervisor reach out to you for a resolution. We're sorry for any inconvenience this has caused you.

Evander Uiq

I can't go online to log in

Im not sure what happened but I want to be removed from the life insurance plans i can't login to the app now and i don't even know if it was expected or sent to the right place and even if this is a real loan office so I'd just be happy getting all my info back and to keep all my money and to not have my credit card billed
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Just want to stop it and not have my credit card used for any of it

1 comment
GlobeLife

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Anonymous

Can't contact co. by phone or email the website useless

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Tried all phone # provided , all customer service , got dead air !
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Reason of review:
Poor customer service

Preferred solution: Cancel my four policy

1 comment
GlobeLife

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

michelle r Xql
map-marker Sherrills Ford, North Carolina

i need to send a payment i lost the address

need address to mail payment
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1 comment
GlobeLife

If you would like to find out more regarding your payment please go to: globelifeinsurance.com/contact and this will direct you several payment options as well as our Customer Service Center. Our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m.

– 6:30 p.m.

CST and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Shawntay Jlj

Trying to pay on my account

What going to happen my account will be do on the 3rd of October
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Reason of review:
Can't contact nobody to make my account before 3rd of Octobet

Preferred solution: Maintain my certificate

1 comment
GlobeLife

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Penne Pfo

To make a payment

I didnt get to talk to anyone no answer need pay my bill tofay
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Reason of review:
Something wrong with phone can't make my payment at all the number I call for goble life
1 comment
GlobeLife

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Precious Hmu

Cancellation

I cant get no one on the phone about my refund
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Loss:
$54
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
GlobeLife

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Ayman Rag

Won't let me make a payment

Why will it not let me make a payment
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Reason of review:
Poor customer service
1 comment
GlobeLife

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Daziyah Jji

About my policy

I need to speak to a rep
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Reason of review:
I don’t like email to speak about my policy
1 comment
GlobeLife

Our Globe Life phone centers were experiencing technical difficulties on Monday, September 30th and we sincerely apologize for the inconvenience this may have caused you. Our Globe Life Customer Care Center is up and running and ready to serve you. Please call us at 1-800-742-6787 and we'll be happy to assist you.

Arnesha Viy

About my policy

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They are taking money out of someone else's account Angry Angry
View full review
Loss:
$100
Reason of review:
Problems with payment

Preferred solution: I need to speak to someone at Globe Life I have been trying to call

1 comment
Marlea Vtx

Would love to speak with you about your experience. Please contact me at your earliest convenience.

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