Debra H Zpz

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When is my premium due?

Havent received a premium, dont want it to laspe. Please let me know if I need to pay anything. Can you help me please?
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Preferred solution: Date my premium is due

1 comment
GlobeLife

Hi Debra, our Globe Life Customer Service hours are Monday – Friday, 7:30 a.m. – 6:30 p.m.

CST, and are up and running and ready to serve you. Please call us at 1-800-742-**** and we'll be happy to assist you.

If you'd prefer you can also email us at Globewebmgmt@***.life and include your name, policy number, reason for your inquiry, the best phone number and time to contact you. We look forward to hearing back from you soon.

Debbie-Lou W H

Still waiting for duplicate payment refund from July 7 and 12th, 2023

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Original review Feb 05, 2024
On July 7 & 12, 2023 my bank account was double charged for a monthly payment. After many emails and phone calls I was advised that my refund would arrive mid Jan. after a dept. Reviewed my emails. To-date, I have not heard back on status nor a refund. Today I called 3 times to only get the run around with cs recording not functioning properly. So again I cannot reach cs. PLEASE REPLY ASAP. CS SUCKS
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Loss:
$14
Cons:
  • Problems with customer services

Preferred solution: Refund 4 duplicate payment in July, 2023.

1 comment
GlobeLife

Debbie, we're very sorry to hear about the unacceptable situation with your refund and the inefficiency of our service. We want to investigate and resolve your issue but need more information.

If you could please send us your name, policy number, the reason for your inquiry (including this review), phone number, and the best time to contact you to Globewebmgmt@***.life.

We'll have a representative contact you and resolve this issue to your satisfaction. Again, we apologize for the inconvenience this has caused you.

Anonymous
map-marker Oklahoma City, Oklahoma

Dishonest Company

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Kenneth W. Forrest 3066 Bethel Beach Road Onemo, VA 23130 (8**) **4-2336 Globe Life and Accident RE: Policy :00F472650 Insurance Company RE: Policy: 00E831006 Insured: Brenda M Forrest Dear Globe Life Insurance: On November 22, 2016 my Wife Brenda Forrest Died.

On December 3, 2016 I notified Globe Life about her death and mailed a Certified Death Certificate, and her Obituary. On December 14, 2016 you sent notice you received my claim on December 9, 2016 and issued the following Ref Number:E0E6C42583DC0. On January 6, 2017 I received a letter from P. Davis, Life Benefits Division dated December 20, 2016.

Davis wrote “It appears that the Certificate of Death received with this claim is a copy”. I know this statement is not true, and it raised some red flags and I have done some research about Globe Life Insurance Company. I have discovered the following information about the business practices of your company. Did you know that the complaints against your company are worse than average.

Globe has a terrible complaint record 503% higher than the industry average. Complaints such as Claim delays, claim denials, failure to promptly pay claims, unsatisfactory settlement of claims, not being able to contact the company, rude service. Through out the Internet I found reviews of your company, majority of them negative, indicating questionable practices that Globe Life Insurance Company is misleading and down right dishonest. I hope what I have discovered is not true, but what I have experienced to date by this company indicates the evidence discovered is true.

I feel this company is not attempting in good faith to make prompt, fair and equitable settlement to this claim which liability has become reasonably clear. Sincerely, Kenneth W Forrest

Globe Life Insurance Reply:
We are truly sorry about your loved one’s passing and wish you and your family comfort during this difficult time. We cannot comment on specific claims in a public forum, but one of our supervisors has been in touch with you to discuss the status of your claim. If you should need any additional assistance, please do not hesitate to contact us.
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Cons:
  • Some people within this company are dishonest
Reason of review:
Bad quality
Preferred solution:

Deliver product or service ordered

Anonymous

Constant problems with payments and cust svc

I purchased a life policy in 2013 - decided to up coverage when offer rec'd, making new payments. Took several months for Globe to up coverage and kept getting refund checks with lower payments referenced and only two month 'policy paid to' dates instead of quarterly.

Sent refund checks back. Globe ignores emails. Changed back to original coverage - took several months to do that also - got new bill with old payment amount - paid that, got another refund check and same stuff about can't figure out why I paid amount listed on paper bill and paid to again only two months. Looked up president/ceo's name today and where located.

Going to write him directly about the problems.

From reviews I've read don't know if I even want to continue this policy. T Lowery Lexington SC

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. One of our Customer Service supervisors has been trying to reach you to help you with your question but has been unable to do so. Please contact us at 1-800-654-5433 and we will be happy to assist you.
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Reason of review:
Problems with payment
Anonymous

Globe Life Insurance - Review in Insurance category

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My father in law lived with me and at the time of death he was going back to his wife to help eachother. He was murdered November 29,2016 Globe life told me they have to go through his medical records but he didnt really go to the doctors. I dont know what to fo next and they have all his info

Globe Life Insurance Reply:
Please see my response below:

Thank you for reaching out to Globe Life. One of our Customer Service supervisors has been in contact with the beneficiary of this policy to discuss the documentation needed for the claim. If you should need any additional assistance, the beneficiary has the contact information for the assigned supervisor.
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Reason of review:
Order processing issue
Tabatha Zsd

Globe Life Insurance - Customer Care Review

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My situation has not got better. I made a review and they claimed they have tried to contact me, which they have not.

I'm very upset. This is like having to relive my fathers death all over again. One of the women I talked to said my dad didn't die til 2009, which he died in 2008.

The policy expired a few weeks after he died. No one can give me a straight answer of what's going on.

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. One of our Customer Service supervisors has been in contact with the beneficiary of this policy to discuss the documentation needed for the claim. If you should need any additional assistance, the beneficiary has the contact information for the assigned supervisor.
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Reason of review:
Poor customer service
Anonymous

Globe Life Insurance - Review in Insurance category

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My name is McKayla Jewell. My dad died in 2008, my grandmother ( my dads mom ) say up a policy for me to collect when I turned 18.

She told me about it this December and we called. The women we talked to told us I had to send in a written statement and a copy of my drivers licenses, so I did. I called back 2 days later and the women said everything looked good and the check would be here in 7-10 business days. I called back a few days later and I got a different answer saying the policy was canceled and there was no money.

I called back and spoke to another women saying my drivers licenses was to dark and I would have to send it again. In the mean time while all of this is going on..I'm trying to move states and I can't because I'm waiting on this money.

I'm about to lose my apartment I have in the state I'm moving to cause I'm waiting on Globe Life. I can't get a straight answer from these people.

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. One of our Customer Service supervisors has been trying to reach you to help you with your question but has been unable to do so. Please contact us at 1-800-654-5433 and we will be happy to assist you.
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Reason of review:
Problems with payment
Anonymous

Globe Life Insurance - Customer Care Review

Horrible experience, my Husband's Grandma passed away leaving him an insurance policy. Well we faxed everything they wanted they said they cut the check and we never received it.

Called back made sure they had the right address they said they did, we had to stop payment and they reissued. Two months later still no check so we called again they said they had the right address now here we are January 2017 still no check. We needed this money. I am upset and so irritated that a company can legally do this to a family.

We sent all info needed, changed the address numerous times and still nothing. We now have been waiting since October of 2016 and we have yet to here back from this company on what is going on.

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. One of our Customer Service supervisors has been trying to reach you to help you with your question but has been unable to do so. Please contact us at 1-800-654-5433 and we will be happy to assist you.
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Reason of review:
Poor customer service
Anonymous

Husband died recently lost without him and now no life insurance from Globe??

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In 2004, We purchased what we thought was a life insurance policy that would cover the mortgage if my husband every passed. Through the years we had increased this policy.

My husband's health became very bad, and eventually he passed away on 10/2016. I called and spoke with an adjuster, and I was told that "you have an accidental death policy", I was floored, I just lost my husband and now I am going to loss my home. I just explain that we truly thought 100% that we had a life insurance plan, I had even called Globe in the past and I was assured that "yes" we do have a life insurance plan and NOT an accidental death plan. I do not know what to do.

I was told that the adjuster can go bad and listen to the recorded phone calls as they are all recorded, to date no one has ever called me back and all I received was a letter to my lawyer with what looked like missing pages of what says, amended policy" ?

What am I to do? I am disabled , lost my husband and now my house?

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. We apologize that your Customer Service experience did not meet your expectations. One of our supervisors has been in touch with you to help resolve your issue. Please do not hesitate to reach out to us if you should need any additional assistance.
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Reason of review:
Bad quality
Loss:
$187000
Preferred solution:

I would like my claim paid in full as I believe I was sold life insurance for my dead husband

Anjalee Uql

Globe Life Insurance - Life Policy Claim Review

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My brother had global life insurance. I have problem trying to get this insurance claim to pay.

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. One of our Customer Service supervisors has been trying to reach you to help you with your question but has been unable to do so. Please contact us at 1-800-654-5433 and we will be happy to assist you.
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Reason of review:
Poor customer service
Anonymous

Do not be fooled by Globe Life & Accident Ins. .They do not refund or pay.

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I paid Globe Life & Accident Ins. for several years on my husband.

I paid by the year $100. My husband passed on November 24, 2016. Not by accident so I don't expect Insurance payment. Premium was paid in full thru March 2017.

I do expect a prorated premium for the 4 months. I was told that Globe Insurance does not refund any moneys for paid premiums not used. It was very hard to contact Globe. They hung up on me, told me to fax info, gave a bad fax number that I could not get thru to.

Went thru several people. Finally I got a letter saying they would not pay because it was not an accident. That wasn't the issue.. prorate the premium like all other Insurance companys do.

Beware of Globe Life Insurance Company.

I don't think they can be trusted to pay. I think that's why everything is so easy to get insurance through the mail.

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. We apologize that your Customer Service experience did not meet your expectations. One of our supervisors has been in touch with you to help resolve your issue. Please do not hesitate to reach out to us if you should need any additional assistance.
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Reason of review:
Other issue
Loss:
$25
Preferred solution:

prorate premium for 4 months and refund

Anonymous

Horrible

This is the WORST company experience I’ve had that I can remember. Constantly getting spam in the mail with gotcha wording.

Then, my credit card got compromised so I had to change the default card to a new one…GOOD LUCK WITH THAT! Can’t do it on the website, can’t talk to a real person on the phone. So, I go online to the rinky-*** website and just pay 3 months in advance and STILL getting threatening FINAL NOTICE mailings in my mail. Look for another insurance company!!!

This is all I need to say about this company but I have to make this 100 words minimum. Thank You.

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. We apologize that your Customer Service experience did not meet your expectations. One of our supervisors has been in touch with you to help resolve your issue. Please do not hesitate to reach out to us if you should need any additional assistance.
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Reason of review:
Poor customer service
Preferred solution:

Let the company propose a solution

Anonymous

Globe Life Insurance - Review in Insurance category

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I had a uncle that passed away in February 2016 to a liver disease he foubd out about in July 2015. My uncle when he took out insurance policy with global life he only had high blood pressure.

Within the time of him becoming terminal ill other things became a problem. Yes, and his younger days he used drugs and he was also overweight according to the whiteman health chart. But, globle life approved his insurance and he was covered on the time of death. I made the claim because I was the beneficiary named.

Globle life have wrote me two letters denied payment because my Uncle Doctor will not release medical records to Global Life. I wrote Global Life and told them thus is not my problem nor my obligation to get medical records for their useless company . Due to insurance policy being only $10,000, three attorney's have told me Global Life is known for these types of practices. Because they know attorney fees will be much higher and people will not fight for the policy to be rendered.

Global Life is full of it. Don't waste your money with these people.

Globe Life Insurance Reply:
We are truly sorry about your loved one’s passing and wish you and your family comfort during this difficult time. We cannot comment on specific claims in a public forum, but one of our supervisors has been in touch with you to discuss the status of your claim. If you should need any additional assistance, please do not hesitate to contact us.
View full review
Reason of review:
Problems with payment

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Zacheriah Pqb

Resolved: Globe Life Insurance Life Policy Claim Review

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Globe life admits they made a mistake they admit it was their error and sent the life insurance proceeds to an unauthorized adress that they obtained from the death certificate instead of to the adress on the policy which was correct. The adress they sent it to gets no mail.

Numerous calls and promises to send the chk overnight. Now the day no overnight and the check still hasn't been sent Life insurance is only as good as the promise to actually pay

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. We apologize that your Customer Service experience did not meet your expectations. One of our supervisors has been in contact with you to ensure that your check was sent and received. If you should need any additional assistance, please do not hesitate to contact us.
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Reason of review:
Poor customer service
Anonymous

Globe Life Insurance - Review in Insurance category

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Please stop sending me offors for your insurance i had u before and was late on bill you people took me off cause it was late 3 days very angry with u will never use you all again

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. We have been trying to contact you to get your mailing information in order to remove you from our mailing list. Please contact us at 1-800-654-5433 and we will be happy to assist you with your request.
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Reason of review:
Poor customer service
Rulon Eah

Globe Life Insurance - Life Policy Claim Review

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Still waiting with no answers. I hope if i die serving my country my family doesn't have to wait this long to recieve the benefits that my father has to wait.

Its been going on four months for my dad to recieve a $10,000 life insurance policy. Really come on he just wants to pay the funeral expenses. I know this company is better thab this. I have read plenty of good reviews.

It seems like we have a million dollar policy because its taking so long. The stress is killing my dad and im pissed. My brother seeved in Afghanistan and ia on disability trying to protect our freedoms and I'm still in the Air Force serving. I wish i was a corporatr millionaire so i could help my family but in not.

I am fixing to get a loan just to pay for my moms funeral. Which i really camt afford but i will do whatever i need to do to help my family and that what America is all about. So next time you need insurance make sure you pick an American company that is proud to take care of their american service men. I really dont like doing this but I'm pissed that an American ximpany would treat my family this way.

Response welcomed. TSgt Byczynski

Globe Life Insurance Reply:
Thank you for reaching out to Globe Life. We cannot comment on specific claims in a public forum, but one of our supervisors has reached out to you regarding the status of this claim. You may reach us at 1-800-654-5433 or via email at CS@GlobeLifeIns.com if you should need any additional assistance.
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Reason of review:
Order processing issue

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